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Lee-AR
Arkansas
678 Posts |
 Posted - 04/22/2014 : 3:08:33 PM
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Can't say I have, but, geez, you said it was just one document/signature. Just do it in the lobby & waive the surcharge. Would have taken less time than your post.
If you don't value your time and experience, nobody else will. |
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notaryBee
California
1 Posts |
Posted - 04/22/2014 : 03:43:50 AM
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I was wondering if anyone has had to face a screaming abusive customer. I have a home office and I have posted my work hours as 7 am to 8 pm. I had a missed call without a message on my phone. I thought maybe it is a signing company so I called back. The customer mumbled something about having to get a document signed and being in the neighborhood. I usually drive to the customer but my car recently broke down and is getting fixed so I told her that she might want to go elsewhere closer since it is a simple one signature job. She insisted that she wanted to get the document notarized by me and asked for an address. I gave her the building address and asked her to call when she got to my building and that I would notarize in the lobby. She called me to tell me she will be at the building by 7:35 instead of 7:30. I said OK. I remembered that I charge surcharge after 8 pm and wanted to ensure she came before 8 to avoid surcharge. So I called immediately after her call and left a message asking her to be not later than 7:45 as I needed to finish by 8 after which it is after hours and surcharge kicks in. It was past 8. I was heating dinner thinking she went elsewhere when she called and said she is here. I started telling her I work from 7 to 8 and there is a surcharge after 8 and she could come back during hours tomorrow. Even before I finished talking she started screaming and yelling profanities. I asked her to calm down else I would have to refuse to notarize and when she didn't calm down I hung up. She called again and I did not pick up. I did not give an apt no, nor did I buzz her in but somehow she got in must have got the apartment no from the mailbox and somehow found the unit and knocked on my door. I asked her to give a name from inside but she did not say anything. I got worried that she might scratch the door, write on it etc. So slowly opened the door partially and was about to say something about trespassing when she started her tirade again calling me a whore, using the f word, all because she walked a few blocks to my street from Ventura street like I was responsible for her mode of transportation. She told me she took a picture of me as soon as I opened the door and that threatened to post it but did not specify where. I was just standing in the doorway professionally dressed and calm so I do not know what she intends to get from it. Any way I asked her to calm down if she wanted to talk to me and that she could not just take pictures of me without my knowledge and post it, that it has legal implications. I told her that I left a message asking her to arrive by 7:45 and showed her my call log. She insisted there was no message and continued to speak disrespectfully. I told her if she did not stop I would call building security as she was disturbing peace in the night with her screaming. She finally left. If there was anyone else with her I neither saw or spoke with them. She was over half hour late, and into after hours, she trespassed and knocked on my door without me letting her in and shouted profanities so bad that it makes me cringe to think that with all the screaming, my neighbors might think that I could know somebody who speaks like that when I never saw her before. I kept calm, tried to calm her down but she refused to listen to a word. If she had spoken calmly I might even have notarized. Can someone go to such an extent to coerce you to notarize without a surcharge? Lesson is to never agree to meet a customer you do not know at a home office for notarization. Has anybody faced anything similar?
Ashley Bee |
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Abusive Customer
