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Shannon
California
360 Posts |
 Posted - 11/09/2010 : 5:26:07 PM
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In my experience, most receptionists are "wanna-be" escrow assistants. The way many offices evaluate them is to see how well they do in the receptionist (better known as GATEKEEPER) role. The less intrusion they allow escrow officers to deal with and the better they deflect sales calls and the like, the more highly they are thought of. I've known many bitchy [an industry term] receptionists that have gone on to be the nicest and the best escrow assistants and escrow officers.
The role of GATEKEEPER however is a thankless one...
Sorry to see NotaryKat that you are having to take flack from snarky folks who believe themselves to be somehow superior. It's probably just pent up rage from them having been a receptionist for a long, long, long time.
"A Quick Note"
www.aquicknote.net
Follow me on Twitter:
https://twitter.com/aquicknote |
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Angela V
California
40 Posts |
Posted - 11/08/2010 : 7:31:57 PM
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My suggestion would be to advise the borrower you will be picking up a check when you confirm their appointment.
In regards to the phone call, you did the right thing in calling the company to advise them you were unable to pick up a check. It is not your fault if they are unavailable to speak to the borrower. Did they sign anyway? If so, you did your job. I would follow up with a note/email when returning the documents that borrower refused to provide the check and your attempt to contact the signing company.
Also, I would never recommend yelling. I'm sure that wasn't your intent. If you feel you are getting the run around, simply get their name and let them know you were just advising them of the situation. For all you know, the borrower may provide them the check the next day.
Sorry for your bad experience. I hope the next one is better:)
Angela V
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FlaNotary
Florida
59 Posts |
Posted - 10/29/2010 : 12:33:05 PM
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quote:
Originally posted by Notarykat
Do you even care that I am your fellow notary having problems? Is it that you are just an attack type person as a notary and don't really care about other notaries.
Yes and no. No, I don't really care about the problems you are facing because they are not notary problems, they are signing agent problems. You chose to get into the signing agent business, yes? The experience you describe seems typical of the other rants I see from signing agents.
As for whether or not I really care about other notaries, I do. That's why I dedicate myself to educating notaries to help them do their jobs more effectively. However, in my notary classes I do not teach how to deal with irate receiptionists and signing services - those are topics for Signing Agents 101.
Robert T. Koehler
Notary Public of the State of Florida
State-Approved Official Notary Educator
Commissioner of Deeds in the Bahamas and New Hampshire
Certified Loan Signing Agent
AAWO-Accredited Wedding Officiant
Weddings: www.NotaryWeddings.com
Classes: www.NotaryAcademy.org
Nothing in the foregoing post is to be construed as legal advice. I am not an
attorney licensed to practice law in any state and can not give legal advice or
accept fees for legal advice. |
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Notarykat
North Carolina
25 Posts |
Posted - 10/29/2010 : 09:40:46 AM
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quote:Are you inferring that receiptionists can not be men? Before I was a paralegal I worked as a part-time receiptionist in a law office. Even as a paralegal there are few men in this profession, but your phrasing of the above sentence bothers me.
I am not inferring anything and if you would understand the emotion and not just take it word for word you might have been able to understand what I meant. I feel like you just jumped down my throat for what I wrote. Do you even care that I am your fellow notary having problems? Is it that you are just an attack type person as a notary and don't really care about other notaries. I don't think I am in direct competition with you. I really don't understand why male or female would want to make my life so darn difficult. The guy gave me the run a round. I asked to speak to someone working on the loan and you would think I asked to speak to the president of his firm. That's what I meant. Most men seem a little more business minded in this field than to act the way this one did. The women I just can't comment on. I really really try and do my job to the best of my ability. I dress professionally, I try and keep conversations professional like, I don't act stupid and I certainly don't go around yelling at people. I get so much abuse it isn't even funny and its from both the "professionals and the borrowers." I want to make this field or my profession a good place to be not just live through misery.
Notarykat |
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n/a
Illinois
19 Posts |
Posted - 10/26/2010 : 1:51:45 PM
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I'm still trying to get over the part where you indicated you were 'being handled by the receptionist'  But anyway...
I wouldn't worry about it as you did your job.
If I were you, I'd better make sure that you know the hiring parties procedures of payment, just in case the loan doesn't go through. |
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FlaNotary
Florida
59 Posts |
Posted - 10/26/2010 : 10:17:19 AM
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quote:
Originally posted by Notarykat
I got the typical corporate answer from the receptionist--a guy no less.
Are you inferring that receiptionists can not be men? Before I was a paralegal I worked as a part-time receiptionist in a law office. Even as a paralegal there are few men in this profession, but your phrasing of the above sentence bothers me.
Robert T. Koehler
Notary Public of the State of Florida
State-Approved Official Notary Educator
Commissioner of Deeds in the Bahamas and New Hampshire
Certified Loan Signing Agent
AAWO-Accredited Wedding Officiant
Weddings: www.NotaryWeddings.com
Classes: www.NotaryAcademy.org
Nothing in the foregoing post is to be construed as legal advice. I am not an
attorney licensed to practice law in any state and can not give legal advice or
accept fees for legal advice. |
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Notarykat
North Carolina
25 Posts |
Posted - 10/26/2010 : 08:00:41 AM
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What should I do if I am being handled by the receptionist at the signing company. A few days ago I called to confirm with signing company that the borrower had been called regarding owing money at closing. I got the typical corporate answer from the receptionist--a guy no less. He assured me everything had been taken care of. I arrived and guess what borrower stated no information regarding owing money had been given. It turns out borrower didn't want to admit to having received a call but didn't want to at the time of the call to forfeit the required check and said so to signing company. Borrower wanted it included in loan. When I arrived no check available. I called signing company explained to this same receptionist and I needed to speak to someone working on loan. I got handled again, and he refused to give me to someone. End of story, I yelled at him, he told boss I yelled at him and I got it. Boss gets on phone says I yelled at him. Nothing about borrower and money but I yelled at him. This is just abuse in my opinion.
Notarykat |
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Abuse from Receptionist
