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 Notaries who pass our online test fail by phone
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Posted - 07/16/2017 :  06:25:00 AM  Show Profile  Reply with Quote
Off the top of my head...when taking a written (via computer) test, you are into the moment. When you get a phone call, who knows what actual 'moment' your head is in at the time? (driving, getting dinner on table, paying bills, the doorbell is ringing, etc., etc.)

It's common knowledge that a multiple choice test is easier (both for the tester and testee) because verbalizing an answer is like having a conversation. I may have the concept, but digress in the verbalization (often because I get feedback that you're not following my line of thinking).

Not sure what you mean by 'customer'...the SS or TC who hires us OR the person who is signing a loan. Regardless, most hiring parties would prefer you tell a signer to 'call LO' with any questions rather than have a notary give a wrong explanation (and possibly be committing UPL).

Then there's the matter of 'different laws for different states'. I find most of these tests to be CA-centric.

The nature of an on-line test is the inherent ability to have an 'open book' available. And that's not necessarily bad; better to 'know by looking up' an answer than guess and be wrong. I also see nothing wrong about 'memorizing an answer'...isn't that the object of learning?

And, I just have to call you out on this: 'falsify your identity by having your husband do it'...oooo, sexist.

If you don't value your time and experience, nobody else will.
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Posted - 07/14/2017 :  5:14:17 PM  Show Profile  Visit jbelmont's Homepage  Reply with Quote
I have noticed that Notaries who get 100% or 93% on our online test fail our over the phone test.

Someone who got 100% online got 30% by phone.
Another got 93% online got 55% by phone.

Are people cheating or is a phone test just harder? Are people hiring someone else to do the test for them. Are there answer guides somewhere that people can consult to look things up? What is going on?

I think that a phone test is harder because:
1. The questions are open ended verses multiple choice on an exam. Open ended questions require recall which is mentally harder.
2. The test is a surprise test (or surprise attack as the notaries see it.) It is easier to test when you are prepared. But, if your customers call and ask questions, they will ask when you are not prepared as well.
3. You can't falsify your identity so easily on an over the phone quiz like you can online where you can have your husband do it for you.
4. We give phone tests once. Online tests people take again and again and memorize the answers. That is a form of gaming the system. I won't call it cheating, but it is also not honest.

We only require a 63% passing grade for phone tests. But, it is harder as it includes more Notary questions. Notary questions are harder than loan document questions.

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