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jbelmont
California
3106 Posts |
 Posted - 06/15/2013 : 04:07:12 AM
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Do you multitask? Many people do. Most of the people who call me on the phone are not paying any attention. I answer, announce myself and then there is a long pause. What are these callers thinking? Are they on the ball? Are they paying attention, or are they in outer space?
Then, there are the multitaskers. They are typing away while you are talking to them and they ask you to repeat everything you say because they are not registering anything.
I notice that I have a huge mistake rate in data entry when I am doing two things at once.
If time is short, it is great to multitask. But, don't do anything important or critical while you are multitasking.
Walking and talking business on the phone generally works
Driving and talking on the phone generally works
Then there are other types who can't walk and chew gum at the same time. I call them and they can't talk because they are driving, or because they are about to go into a closing, or because they are at a closing, or because they just got out of a closing. Just stop for a moment and listen to my question -- it is a no-brainer yes/no question, but you are so busy telling me that you can't talk that you spend more time resisting me than it would take to answer the yes/no question.
All you have to do is LISTEN -- and then say "yes" or "no".
Don't think about your appointment. Stop what you are doing, listen for 10 seconds, answer for 2 seconds, and then we are done!
Multitasking -- it's not worth it!
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How many errors do you make multitasking
