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edelske
New York
815 Posts |
 Posted - 06/08/2013 : 5:50:40 PM
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ServiceLink Love Bandwagon?
Now that's funny!
Kenneth A Edelstein
Mobile Notary, Apostille / Legalization Processing & Fingerprinting
http://www.kenneth-a-edelstein.com |
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LindaH
Florida
1754 Posts |
Posted - 06/08/2013 : 2:25:03 PM
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I am having a problem jumping on the ServiceLink Love Bandwagon. I signed up with them and did my first signing for them on May 23, 2013 - a BofA with 57 pages of faxbacks and wait for approval to drop. They agreed to an additional fee because this will require an additional 30 miles round trip to drop the package
I, too, normally don't do faxbacks but, hey, they did agree to pay a bit more and I didn't buy an Epson scanner to just look pretty...so the faxbacks went very quickly and I got approval to drop the package the next morning.
Now I e-invoice...and it's telling me my Order number is invalid. Called the team, they confirmed I have the correct Order number, told me to call vendor management. I was also very specific that this was my first time invoicing and I needed a little handholding during my first invoicing process. Meanwhile I kept hitting submit until, suddenly, the whole thing disappears and returns me to the home page as if it's been accepted.
Well, I never received an e-mail confirmation of the invoice and nothing popped up on the screen telling me it was successfully submitted. I want to make sure I've done it right so I've called, left messages, e-mailed, and do you know, to this day, NOBODY has gotten back to me to tell me if this invoice went through or not.
I am less than impressed with ServiceLink for this reason. My experience here, I have had NO vendor support whatsoever. And I don't even know if I'm going to be paid....we shall see.
Linda
http://www.columbiacountynotary.webs.com |
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23463
California
4 Posts |
Posted - 06/08/2013 : 12:42:39 PM
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| This is a Service Link Signing |
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23463
California
4 Posts |
Posted - 06/08/2013 : 12:41:05 PM
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| Asked scheduling how many fax backs on a signing. Was told 10. Normally I do not fax back. Took assignment on basis of 10 fax backs. When I downloaded docs I found out the entire 100+ pages of docs were to be faxed back. Called and said that was not acceptable. Service Link wanted to know how much I would charge extra to fax the entire package. After telling them my fee for 100+ pages I was told no and that they would find another signing agent. An unpleasant e-mail was then sent to me for refusing to fax back 100+ pages. Anyone else have a problem like this? I have worked for this company for years and this is a first for me. |
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