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 When do you call the lender?
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LindaH

Florida
1754 Posts

Posted - 02/17/2013 :  06:36:35 AM  Show Profile  Reply with Quote
My response to this is the notary/signing agent doesn't ever call the lender unless they're hired directly by them, which is rare. Notary/signing agent calls SS or Title - title will communicate with lender.

IME doing this for over 6 years in FL I've never been in direct contact with the lender - it's always the SS or TC - except for those cases where we closed at the branch and with the LO. Now, in my 25 years closing loans in CT as a real estate paralegal yes, I had direct contact with the lender because I was hands-on contributing to helping borrowers fulfill commitment conditions and getting the clear to close on the loan. My attorney boss was a title agent for Fidelity, so you could say we WERE the title officer - in that stage yes, I did call lenders - a lot. However, as a notary/signing agent - very very rarely. That's all done by the time we get the package. Lender is still involved but it's through the title company - our direct contact should not go any farther than the TC

JMO

Linda
http://www.columbiacountynotary.webs.com
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jbelmont

California
3106 Posts

Posted - 02/17/2013 :  02:26:44 AM  Show Profile  Visit jbelmont's Homepage  Reply with Quote
Many notaries do not have a clear idea of when to call the lender. If the borrower farts, they will call the lender. If the borrower's wife is revealing too much -- once again, call the lender. If the 1003 has inconsistant information (which is standard in 99% of all loans), they waste the lender's time.

I think there is a definitive line that separates the real signing agents from the clowns. If you know how to handle the types of situations that you should be able to handle -- and also know when you should call the lender -- then you are a signing agent. Otherwise you are a notary, and not necessarily a very good one.

Knowing what information is in which document is important. However, the primary area of importance as a signer is knowing when to do cross outs, when to call the lender, how to handle name discrepencies, how to handle the right to cancel, how to explain the APR, how to confirm appointments, and how to cover your bases before you get involved with companies that you don't know.

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