| |
 Dear Signing Agents,
You need to REGISTER and have a password to post or reply to discussion topics. Please remember, your password for your listing on 123notary.com is NOT RELATED to and is different from your password on the forum. Your password on the forum can be whatever you want it to be.
|
|
  Be the first person to vote!
| Author |
 Topic  |
|
|
crtowles
California
553 Posts |
 Posted - 01/09/2011 : 1:51:35 PM
|
Well smgrejus I've had this happen on a couple of occasions throughout the years. Personally, I keep all documents that have been emailed to me for about 3 months before I delete them. When I get one of these requests I immediately check what was sent to me. And so far it was their error. It just kills me that they love to pass on their neglect/mistake to us. I guess because they have no real ties to us we are any easy scapegoat. But, when you have the docs in question it makes it real easy to find out if the doc that they question was even part of the package that was sent. Now if they say I didn't get a signature I find this highly unlikely cause I check along with the borrower before I leave them so we dont have this problem. But, if it is my error I accept full responsibility for it and correct it at no charge to them. The problem is usually that they forgot or lost something and dont want to pay you to go back out.
Carmen |
|
|
|
edelske
New York
815 Posts |
Posted - 12/26/2010 : 02:00:54 AM
|
"Whose mistake is it?" That is the first issue to resolve. Have the document in question sent to you immediately - PRIOR to any discussion about "fault". I did this on a "you missed "processing" a document call. Hmmmm, "Seems a bit odd to me" I told the folks at Title. "It was a 130 or so page doc set", "but you say I missed not only getting the sig but also I did nothing with the VERY clear and routine notary section at the bottom of the page". I did ask them if it could have something to do with the fact that THIS is the ONLY document with handwritten entries - ALL the other docs had the borrower, etc. preprinted? Then the real question (from me) - "As this is the only handwritten doc, without the loan # preprinted at the top of the page, as all the other docs had; would you agree that this document was not generated electronically and was not part of the package sent to me?"
Bottom line: It took them TWO seconds to "fess up" and they offered me a second FULL EDOC fee to get it processed. Part of their full fee reason was a "glowing review" from the borrowers; always pays to be nice to them.
We all can make mistakes, just be on the lookout for someone passing along THEIR mistake to make you think it was yours.
Kenneth A Edelstein
Mobile Notary, Apostille / Legalization Processing & Fingerprinting
http://www.kenneth-a-edelstein.com |
Edited by - edelske on 12/26/2010 02:03:11 AM |
|
|
|
Renee
Michigan
549 Posts |
Posted - 10/28/2010 : 03:40:22 AM
|
Maple - they do have something to force your hand, the "Compliance Agreement". Borrower cooperation (or lack of) is the very reason that doc exists.
smgregus - somewhere, there's a problem. If this is with one client, I'd say they're the problem. If it's across the board ...well, a different problem.
In working 5 years, roughly 3000 loans, about 300 clients (through those years) ...I've had 4 errors come back, and all were legit. |
|
|
|
Maple
51 Posts |
Posted - 10/27/2010 : 5:19:17 PM
|
| From the borrowers point of view, if they have their money and the lender does not have a signed document that makes me, the borrower, do something, or refrain from doing something, why would I want to sign it? After all, I've got my money; I'm not going to let the lender change the rules after the deal is made. |
|
|
|
CopperheadVA
Virginia
420 Posts |
Posted - 10/27/2010 : 4:12:05 PM
|
That has never happened to me. I have found a few times where I've missed a signature when I reviewed the package before shipping and I have gone back to get those signatures before I shipped the package. I think if it was happening to me often as you indicated, then I would scan a copy of my signed packages and keep them until I was sure that enough time had passed where I would not be called to go back for a missed signature. If you do get a call, you have the scanned file to refer back to to either prove that you didn't miss the signature or do a mia culpa if you did. If you don't have a scanner, you can fax to your efax if you have one, and then save the file on your computer. Just be sure to delete the file once it's no longer needed.
Does this happen with one particular company or several different companies?
CopperheadVA
|
Edited by - CopperheadVA on 10/27/2010 4:13:31 PM |
|
|
|
smgregus
California
2 Posts |
Posted - 10/27/2010 : 08:59:34 AM
|
After a time (a month sometimes) I'm often called to go back to the borrower to get a document re-signed, which the signing/title company reports was missed at the original signing. I know for a fact that the doc was signed as it was supposed to be. For various reasons the title company lost the doc, shredded in their copier, etc. I then have to go thru the whole process of contacting borrower, and doing the signing again... At my expense!
What can I do to prevent this? |
|
| |
Topic |
|
|
|
| Mobile Notary / Signing Agent Discussion Forum |
© 123notary.com |
|
|
|
Tips for using the forum
The most important feature on the forum is the search box. You can look up a particular word, phrase, name of a company, and see a potentially large list of search results with which you can obtain data. Filters are also valuable. If you want to find popular posts, you can use the number of views filter. You can also see whats new with the active topics link. Email us at info@123notary.com if you need any help using the notary forum.
Resources
The notary public resource page is valuable as it has links to all of the free information pages for notaries. Pages linked to the resource page include a page that teaches you everything you need to know to get the most out of your listing. Another page teaches you all the secrets of getting paid. There is a link to our free list of signing companies. There is also a glossary, learning tools, and much more.
If you are a notary, the free tips we give are invaluable.
Popular pages
If you visit 123notary.com often, you might want to visit some of our most popular pages such as the California notary, Texas notary, Florida notary, and New York notary pages to browse the site. We also have valuable pages for notaries such as the free list of signing companies, and the resource page. Please also visit our get notarized and notarized letter page.
|
| |
Going back for doc re-sign
