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PWinFL
Florida
469 Posts |
 Posted - 05/07/2008 : 07:23:15 AM
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For the most part, I do agree with answering your phone while in a signing, if it can be done tactfully. However, when signing services and title companies do not provide caller ID information, then what is one to do? You don't know who's calling, and telemarketing calls are interruptive. I work for one client with local closings that absolutely require that the agent's phone be off or silent and is NOT to be answered while attending to the closing. I agree and support with their decision. The buyers/borrowers deserve our undivided attention just like we deserve theirs. In reality, we all know when we do a signing in someone's home, chances are there will be an interruption, usually the homeowner's phone or family.
Missing an assignment while providing a service to a client is a part of this business. Granted, we can minimize missing calls with tact and discretion, but annoying interruptive calls should not be tolerated. And marketing to the membership is, imo, unnecessary and interruptive. Rather than calling, send an email. If someone is a member, they have an email address.
For Jeremy ...
You said in one response that you only will call two or three times a year. That's fine, I guess. However, you also said in another post that you "track who doesn't answer after giving many phone calls." Which is it, a few calls a year, or many phone calls?
Never drive any faster than your guardian angel can fly.
I am not an attorney licensed to practice law in the State of Florida,
and I may not give legal advice or accept fees for legal advice.
Visit us online at http://www.PAWnotary.com |
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joanbergst
California
360 Posts |
Posted - 05/06/2008 : 9:49:50 PM
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You want to work in this industry?
Answer your phone and I don't care where I am I answer my phone except when watching a movie in a movie theater and then I put it on vibrate with blue tooth in my ear so I can get to the lobby and talk.
I bet I answer my phone 98% of the time. It is one of my key ways to receiving an assignment. This policy of mine hasn't changed since 2002 when I became a CA Notary/Loan-Signer.
I was teaching a notary class today in CA (Pasadena) and it killed me to turn off the phone during the 6 hour class. I turned the cell on at lunch and got a call and missed 2 others. Those 2 assignments were gone with the wind.
You will miss assignments if you don't answer your phone particularly, when you do a day time signing because that is when most signing and title/etc companies call.
Don't answer your phone if it is your family/friends unless it is a dire emergency. Your phone at a loan signing is not to be answered to settle a fight between your kids.
Joan Bergstrom
24/7 To Riverside & San Bernardino Counties.
State Notary exam teacher for www.notaryclasses.com
www.joanbergstromnotarypublic.com
joan.bergstrom@yahoo.com
Cell: 951-522-4919
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jbelmont
California
3106 Posts |
Posted - 05/06/2008 : 9:24:21 PM
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Hi Patti,
The calls are getting a lot of complaints, so I will have to limit them a lot. Some of our clients are too busy to answer emails, so we like to call them if there is something important.
There were several reasons for the call. We want to make sure that all of our clients are aware of how helpful the forum can be. Also, we need to know if phones are disconnected or if notaries never answer their calls. So, over time, we track who answers their phone and who doesn't when we call them for whatever reason such as renewals, updates, or random calls about something like the forum.
I apologize if the automated call offended you. I myself detest automated calls. However, the reason(s) for the calls are important and we don't have the labor resources to call everybody by hand. I would do it myself if I could.
Carmen and I have talked about the importance of answering phone calls which is one reason we check who answers. Many notaries claim that they dislike answering their phone in a signing. Carmen and I feel that a signing agent is better off if they always answer their phone, because they will lose jobs if they don't. Signing companies have little time to waste and don't want answering machines. They want to find a notary for the job with minimal phone calls and they want to resolve issues like schedule changes or various questions as quickly as possible. The notary who answers their phone 60%+ of the time is much more valuable than one who answers 20% of the time. Nobody is perfect, but some are better than others.
I hope we didn't offend you. |
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Patti
California
20 Posts |
Posted - 05/06/2008 : 1:03:52 PM
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Jeremy, I haven't recieved any calls from you in the 3 years I've been a member. Are these random phone calls?
Patti |
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Shannon
California
360 Posts |
Posted - 05/06/2008 : 07:42:14 AM
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Jeremy,
Don't be so apologetic. I have received exactly one such call from you guys in five years. Believing that that is excessive may in itself be way too harsh. I was merely amused that the one time I did get a call the automated system had a glitch. You two are to be commended for the quick response times on any issue. Whether it be a problem with the site or with an account, you are both very responsive. Keep up the good work!
"A Quick Note"
WWW.AQUICKNOTE.NET
Now Providing "Service of Process" in Orange County, CA |
Edited by - Shannon on 05/06/2008 07:43:02 AM |
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jbelmont
California
3106 Posts |
Posted - 05/06/2008 : 04:59:11 AM
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| You have some good points. But, I track who doesn't answer after giving many phone calls. If they never answer, that is a problem. If they answer half the time, then they are okay in my book. Signing services need a good response rate when they call our notaries. In any case, I am sorry to disturb you and I will keep this disturbance to a minimum. |
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PWinFL
Florida
469 Posts |
Posted - 05/06/2008 : 04:51:14 AM
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quote:
Originally posted by jbelmont
Part of the reason for the automated calls is that we track who has a problem with their phone service so we can make corrections to our database. We also want to know who has a regular habit of NOT answering their phone as that compromises the quality of our database.
This philosophy is somewhat flawed. If an agent doesn't answer the phone when it rings, for whatever reason, chances are it will go to voicemail. That doesn't mean a thing when it comes to verifying the quality of your database, if the agent doesn't respond to their voicemail. Typically, signing services, title companies and lenders who have a list of agents to call, do not bother with leaving a voice message. No answer, no work. It's as simple as that.
Further, when in a closing or signing, I frequently will have either no cell service or my phone will be turned off so as not to interrupt the closing. So again, your philosophy appears to have a flaw.
I understand that you want to maintain an accurate and uncompromised database, who doesn't, but it is up to the agent to maintain their profiles. It's all about maintaining a professional business approach to advertising, which includes listings on all search sites.
Many agents have been in the business for years, and their profile information (contact information in particular) has not changed. So, even data that looks "old" may be current and accurate. (For example, I haven't changed by cell phone number in 10 years! The important thing is, it works just fine. All my listings have it, all my customers and vendors have it, and many of my colleagues have it. I'm not going to change it now.)
Never drive any faster than your guardian angel can fly.
I am not an attorney licensed to practice law in the State of Florida,
and I may not give legal advice or accept fees for legal advice.
Visit us online at http://www.PAWnotary.com |
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jbelmont
California
3106 Posts |
Posted - 05/05/2008 : 11:15:23 PM
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I apologize for the double call. We are spending a lot of time contacting title companies and will be contacting bailbond companies and convelescent homes too. We will keep automated phone calls to a minimum such as two or three times per year. The double call was a technical error on the part of the company we used which has always been reliable in the past.
Part of the reason for the automated calls is that we track who has a problem with their phone service so we can make corrections to our database. We also want to know who has a regular habit of NOT answering their phone as that compromises the quality of our database. |
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beccafla
Florida
96 Posts |
Posted - 05/05/2008 : 3:41:32 PM
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I agree with Paul. Please don't spam me or bother me with telemarketing calls. I wish you would spend more of your budget marketing to title companies and lenders than you do marketing to existing notary members.
After all, isn't that what we are paying for?
Florida NSA Network - "Florida's Premier Notary Network"
Need a Mobile Closer in Florida? Ask me for a referral.
FloridaNSANetwork.com |
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PWinFL
Florida
469 Posts |
Posted - 05/05/2008 : 10:07:04 AM
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I received the call today and did not appreciate the interruption while in a signing, nor for the time charges to receive the call, for such nonsense.
I don't think automated phone advertising of your forums to your existing members is a good use of membership fees. Instead of charging so much to cover this type of expense, why not lower you fees and stop this waste.
Paul
Never drive any faster than your guardian angel can fly.
I am not an attorney licensed to practice law in the State of Florida,
and I may not give legal advice or accept fees for legal advice.
Visit us online at http://www.PAWnotary.com |
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crtowles
California
553 Posts |
Posted - 05/01/2008 : 8:52:57 PM
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Hi Shannon....It was a glitch with the company that I use. I have never had this happen before. They apologized and refunded our money. They hopefully got it fixed...:).
Carmen |
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Shannon
California
360 Posts |
Posted - 05/01/2008 : 3:02:57 PM
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Looks like you have some glitches in your auto-phone message girl!
You sounded like a rapper.. re-re-re-repeating ev-ev-ev-everything..ha!
Jeremy must have twisted your ar-ar-ar-arm pretty har-har-har-hard to get you to do-do-do-do-do that! 
"A Quick Note"
WWW.AQUICKNOTE.NET
Now Providing "Service of Process" in Orange County, CA |
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