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JoniSchmidt
Texas
17 Posts |
 Posted - 12/16/2016 : 08:46:45 AM
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What do you think, now that they swallowed up another $125/closing company (ULS)?
Joni Schmidt |
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Dannotary
California
265 Posts |
Posted - 12/14/2016 : 8:07:41 PM
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| I used to love it when a company would negotiate the fee with me , agree on it, then say 'could you do it for $5 or$10. less'? My stock answer is "WHY"? then shut up. |
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AKnotary
Alaska
36 Posts |
Posted - 12/05/2016 : 10:05:04 AM
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I agree---stand your ground on your fee! I don't quibble on my fee.
I used to do a lot of business with ServiceLink, but not so much now, mostly because I'm not their lowest paid NSA in my area. I have periodically checked with their Vendor Management team on where I stand with my fee structure. This knowledge does give me leverage, because I know that by the time they call me, they could not place the order with other NSA's in my area. I also know at this point I can increase my fee slightly.
Servicelink is notorious for last minute doc delivery. I always ask for the docs at least 6 hours prior to signing time, and I start calling for the docs 4 hours prior to signing time. If I don't have them at least 2 hours prior, I automatically call to re-schedule. I'm done scrambling for ServiceLink at the last minute.
ServiceLink does not pay for a fax back, but often don't tell you up front if the order requires a fax back. If they do disclose it, I ask for a higher fee without saying it is a fax back fee. Here is my reasoning: their employees are being paid for the time they take to scan or fax, and so we as NSA's should be paid for our time and expense as well. $10 doesn't begin to cover the time and cost, especially since their fax instructions often show 2 different fax numbers.
When I get the doc package and see that a fax back is required, on the day of signing I call and ask for an additional $10, and typically I get it.
I pull the order confirmation and their docs from their website, and I report the signing complete on their website--which is clunky at best.
ServiceLink is not my favorite company by a long shot, but I will continue to do work with them as long as they agree to a reasonable fee.
Vicki Kluever
Palmer, Alaska
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Dannotary
California
265 Posts |
Posted - 06/08/2016 : 08:20:57 AM
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| Those of us who have banking, real estate, lending experience and who have signed at least 1,000 loans and or have a low error rate must STICK TO YOUR FEE_ you have earned that right. |
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Dannotary
California
265 Posts |
Posted - 06/08/2016 : 08:04:31 AM
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| I work for them occasionally when they pay my fee. I am getting paid quickly. As long as those 2 things happen and no last minute goof ups, I am ok. After a company explains the details of the functions and services they want performed, I tell them I set my own fees, docs must arrive by a certain time or I will automatically cancel. |
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bob541@roadrunner.com
Idaho
3 Posts |
Posted - 03/07/2016 : 7:11:37 PM
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Anyone getting more then their stated $82 fee for a local signing with e-docs? How about a fax back fee?
Robert S. Silva |
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lindamcbee
Ohio
13 Posts |
Posted - 03/04/2016 : 12:04:28 PM
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Has anyone received your new rating from ServiceLink?
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dhelmic2
Mississippi
28 Posts |
Posted - 11/17/2015 : 08:14:21 AM
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| I love working for ServiceLink. I did a closing yesterday for them and I received the documents more than 2 hours prior to closing. |
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JoniSchmidt
Texas
17 Posts |
Posted - 11/13/2015 : 05:07:46 AM
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Does anyone here ever receive docs from ServiceLink more than 2 hours before the closing? Recently (in the past 6-8 months), no matter how often I tell them I need docs more than 2 hours before the scheduled closing, I receive 1) no response, and 2) no docs. Then poof, exactly 2 hours before the appointment, a secure e-mail with docs appears in my Inbox.
Today, I will have to travel about 40 miles out of my way to come back to my office to print docs for this closing. Totally frustrating. Thinking about only doing local closings for them from now on. Or charging way more than they want to pay to go to the boonies. |
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RRusto
New York
6 Posts |
Posted - 01/27/2015 : 1:23:42 PM
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Always finding invoicing, as well as reporting closings extremely difficult if not outright impossible using ServiceLink's various code systems and encryption functions. Usually just reply to specific individuals via email instead. I do find company good to work for, and decent pay (over $110 in most cases) per signing. ServiceLink is one of my best clients.
Robert H. Ruston |
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maggieost
5 Posts |
Posted - 04/14/2014 : 04:47:42 AM
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I took your information that was posted for invoicing to service link. still nothing and my quickbooks is showing they over $1600 for the last year and more. unfortunately this has been the only time things have been slow enough to have a chance to go back thru old invoices. i just sent another email to the person who is to be in charge of this and i am hoping maybe she will reply. when i call i get voicemail and never a call back. I am no longer taking S/L as their customer service to the people who hold some of these loans together sucks. I have been with S/L for years, when they were actually paying $90.00 a closing, and now $57.00. after printing and driving and time used you are making roughtly $25. to maybe $30.00 a closing. to much stress as this point and they have no follow thru unless it reflects back on them. to bad these people used to be my biggest account and i closed well over $800 per month. no longer
quote:
Originally posted by Lee-AR
It's complicated, but it works!
All orders that are eight digits long and that do not have a dash sign in it are vision orders. These orders need to be statused and e-invoiced online by you for payment. This is a two-step process done for each order. If you send them on a monthly billing statement, the vision orders will not get processed. Bank of America orders do not get statused online but they still need to be e-invoiced. Below are the website instructions that will help you complete this process for all future orders. These orders are pulled once a week, usually on Thursday mornings, to process and the turnaround time can be up to 10-14 business days. Please do not e-invoice the orders again if they are not paid the first time that you bill us for them. You can contact us in vendor billing so that we can look into the orders to fix them. Any billing questions can be sent to vendorbilling@servicelinkfnf.com.
Orders that have a dash sign in them are sent in at the end of the month on a monthly billing statement. If the order number has seven digits before the dash sign, they are ServiceLink orders. If the order number has six digits before the dash sign, they are NationalLink orders. You can email these to vendorbilling@servicelinkfnf.com or fax them to 866-834-7479. Please remember to separate NationalLink orders from ServiceLink orders and put them on their own billing statement.
ServiceLink (Vision)
•Your vendor number for these types of orders is (your vendor #)
•Your temporary User ID is (your vendor #)
•Your temporary Password is (your vendor#ST)2 letter state abbreviation (Author's Note: you may have to contact Vendor Billing to get this set up the first time.)
•Once you logon to enter a closing update or e-invoice for the first time, you will immediately be prompted to change this information to your own custom User ID and Password.
•The statusing and E-Invoicing processes listed below are for all ServiceLink orders that have 8 digits.
Statusing Process:
• Go to www.servicelinkfnf.com
• At the top right click “login”
• Scroll down to “former ATM vendor’s login here”
• On the left side choose “enter a closing update”
• Enter your username & password
• Enter the order# & follow the prompts
• At this time you are not to status Bank of America closings. The closing coordinators will be responsible for statusing. Once the order is statused, you are responsible to e-invoice the order for payment the next day. Failure to follow this process will delay your payment.
Invoicing Process:
• These orders must be e- invoiced on the ServiceLink website. They cannot be submitted on a paper statement.
• Go to www.servicelinkfnf.com
• At the top right click “login”.
• Scroll down to “former ATM vendor’s login here”.
• On the left side choose “Enter an E-Invoice”.
• Enter your username & password.
• A box with vendor information will come up, you cannot enter any information into this box and this does not affect your invoice.
• Click on the Enter Invoice button.
• Enter order number and fee.
Invoiced orders will appear on the bottom of the screen and stay there until Accounting pulls them for processing. You must click on "Print Invoice" to submit these for payment. Processing is done weekly every Thursday for these orders.
If you don't value your time and experience, nobody else will.
Maggie Ostergard |
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Kaye08
Arkansas
12 Posts |
Posted - 03/28/2014 : 07:05:03 AM
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Yesterday I got a update stating Servicelink has changed their print fee from $15.00 to $12.00. In the future if you agree to take a closing you will agree to be paid the 12.00 for printing docs. They keep lowering their fees, but the other problem I have is the confirmations. I bet since 2005 I have had less than 5 overnight packages from them but they always send over the confirmation as they will overnight docs. Then I have to stay on top of them to make sure I get a updated confirmation showing print fee and if you update status of closing on their site without this, it will delay your payment. ServiceLink is one of my biggest clients I work for and I like this company, but you just have to put up with a lot. I did get a letter from them and a $40.00 check, which was nice.
Sharon |
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arlenemills
Florida
15 Posts |
Posted - 05/02/2013 : 07:25:11 AM
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I also received that same letter. I love working for ServiceLink, and it was nice getting a letter of recognition. I would have been happy with just the letter to recognize my services, so the $40 was just icing on the cake.
You rock ServiceLink!
Arlene Mills
arlene mills |
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notarybill
California
24 Posts |
Posted - 04/30/2013 : 4:55:57 PM
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SL has a long list here on 123, you guys that love them now may want to research a little. $$100 from SL for a signing??? was that three loan packages, same address.
Your $40.00 is to keep you working for them cause nobody else wants too.
I posted a couple of years back almost word for word about the "oh your fees are too high" phone calls. Funny on the HUDs it still shows they are getting $200.00per. |
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1578
Connecticut
10 Posts |
Posted - 04/30/2013 : 2:40:20 PM
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For all of you who have had a bad experience with Service Link please read on: 
I was pleasantly surprised yesterday, when in the mail I received a check for $40.00 and a lovely letter expressing their gratitude for a job well done. Apparently a borrower was very pleased and as a result they are "recognizing me for performing at a high level" "Because of my dedication to excellence and as a sign of their appreciation" they awarded me a bonus of $40.00 This is the first time in 13 years that I have ever received a "bonus" of any kind from any company. I thought I would share this with all of you.
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apoling78
Tennessee
2 Posts |
Posted - 04/02/2013 : 2:49:16 PM
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| ServiceLink is great! |
Edited by - apoling78 on 05/07/2013 1:54:23 PM |
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patlynnw
New York
21 Posts |
Posted - 03/25/2013 : 4:48:46 PM
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Absolutely HATE this company. Did a job for them in October 2012 and have been getting the runaround ever since!! Daily emails to vendor billing is not helping and just wasting my time.
Patricia Warmack |
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Lee-AR
Arkansas
678 Posts |
Posted - 03/16/2013 : 03:22:29 AM
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It's complicated, but it works!
All orders that are eight digits long and that do not have a dash sign in it are vision orders. These orders need to be statused and e-invoiced online by you for payment. This is a two-step process done for each order. If you send them on a monthly billing statement, the vision orders will not get processed. Bank of America orders do not get statused online but they still need to be e-invoiced. Below are the website instructions that will help you complete this process for all future orders. These orders are pulled once a week, usually on Thursday mornings, to process and the turnaround time can be up to 10-14 business days. Please do not e-invoice the orders again if they are not paid the first time that you bill us for them. You can contact us in vendor billing so that we can look into the orders to fix them. Any billing questions can be sent to vendorbilling@servicelinkfnf.com.
Orders that have a dash sign in them are sent in at the end of the month on a monthly billing statement. If the order number has seven digits before the dash sign, they are ServiceLink orders. If the order number has six digits before the dash sign, they are NationalLink orders. You can email these to vendorbilling@servicelinkfnf.com or fax them to 866-834-7479. Please remember to separate NationalLink orders from ServiceLink orders and put them on their own billing statement.
ServiceLink (Vision)
•Your vendor number for these types of orders is (your vendor #)
•Your temporary User ID is (your vendor #)
•Your temporary Password is (your vendor#ST)2 letter state abbreviation (Author's Note: you may have to contact Vendor Billing to get this set up the first time.)
•Once you logon to enter a closing update or e-invoice for the first time, you will immediately be prompted to change this information to your own custom User ID and Password.
•The statusing and E-Invoicing processes listed below are for all ServiceLink orders that have 8 digits.
Statusing Process:
• Go to www.servicelinkfnf.com
• At the top right click “login”
• Scroll down to “former ATM vendor’s login here”
• On the left side choose “enter a closing update”
• Enter your username & password
• Enter the order# & follow the prompts
• At this time you are not to status Bank of America closings. The closing coordinators will be responsible for statusing. Once the order is statused, you are responsible to e-invoice the order for payment the next day. Failure to follow this process will delay your payment.
Invoicing Process:
• These orders must be e- invoiced on the ServiceLink website. They cannot be submitted on a paper statement.
• Go to www.servicelinkfnf.com
• At the top right click “login”.
• Scroll down to “former ATM vendor’s login here”.
• On the left side choose “Enter an E-Invoice”.
• Enter your username & password.
• A box with vendor information will come up, you cannot enter any information into this box and this does not affect your invoice.
• Click on the Enter Invoice button.
• Enter order number and fee.
Invoiced orders will appear on the bottom of the screen and stay there until Accounting pulls them for processing. You must click on "Print Invoice" to submit these for payment. Processing is done weekly every Thursday for these orders.
If you don't value your time and experience, nobody else will. |
Edited by - Lee-AR on 03/16/2013 03:24:00 AM |
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peanut20
Minnesota
38 Posts |
Posted - 03/15/2013 : 3:54:37 PM
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Has anyone else had problems with signings cancelling with no notice from ServiceLink ? I have done a dozen or so signings a month for over a year or so with no problems, now I will get an assignment and no docs will come and I will call customer to see if they have heard anything and they will say B of A has rescheduled and nothing from title to me about it. Also there payment timing has gotten much worse, I now have to contact vendor billing several times to get paid. But the assignments from the 4000 Industrial Blvd office go off without a hitch. Just wondering if its just me or anyone else out there is having the same problems...
john |
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ddpic
Arkansas
8 Posts |
Posted - 02/21/2013 : 09:31:48 AM
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| I have worked with Servicelink for years. They send me about half of my business. They pay me weekly. Occasionally I will have one that falls between the cracks and it may take a couple of weeks to get it straightened out and then they send payment. I get frustrated with them sometimes too, but from what I have heard they are swamped. I hate the long waits on hold when you try to reach someone. They seem to have a big turnover. |
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n/a
13 Posts |
Posted - 02/18/2013 : 8:11:45 PM
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| Thank you for your reply. I like your process and will follow suit from now on. Great advice!!! |
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edelske
New York
815 Posts |
Posted - 02/17/2013 : 3:54:26 PM
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quote:
Originally posted by Abby13
That's a great policy, but these were all within a short period of time. Would you still hold to your policy even under those conditions?
Absolutely, and it HAS happened more than once. The discussion always goes similar to this. Don't you trust us? It's not a matter of trust. Lehman Brothers was much bigger than you and folded owing me for work I did for them processing Apostilles for international transactions. I'm not really keen on "do now get paid later" but I have extended you the courtesy of three job credit. If you wish me to accept a fourth job please pay the outstanding balance NOW to my PayPal account. It runs about 25% make the payment, the rest find someone else. Both actions are fine with me. I am not a bank.
Kenneth A Edelstein
Mobile Notary, Apostille / Legalization Processing & Fingerprinting
http://www.kenneth-a-edelstein.com |
Edited by - edelske on 02/17/2013 5:04:26 PM |
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19336
Michigan
3 Posts |
Posted - 02/17/2013 : 3:15:33 PM
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 I been stiffed as well here is my letter to Michelle
I read a disturbing blog from numerous fellow notaries this past weekend which concerns me regarding Service Link and your name was included in the blogs, as well. It seems Service Link has been avoiding paying notaries and a number of notaries list you as a contact they made to resolve their past due invoices as such as I did. How sad that you can reply to everyone with the same answer as I was sent, "...you should receive check beginning of next week'" It is obvious you are sending out a generic email! How long is Service Link going to play the non-payment game? Service Link promotes itself as a professional signing company, outstanding in customer service. The bottom line is someone at Service Link needs to step up to the plate and make amends with the notaries on the past due payments. What would be disheartening to me as an employee, as yourself, is to receive email after email with the same content and you, Michelle give the same reply. If it was me, I would distance myself from the disgrace Service Link has made you apart of, or have the gutts and speak up for notaries being stiffed. Otherwise, you are as dishonest as your employer!!! |
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NotarySharon
Missouri
26 Posts |
Posted - 02/16/2013 : 10:30:44 AM
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I ran into a very similar problem with Service Link. Their system is complicated, especially if, like me, you have two ID's with them. (One is because I was an ATM notary and also a Service Link notary before Service Link bought ATM) For anyone having trouble getting paid, and not getting anywhere telephoning, here is an email contact for Jennifer Swoope, who is Manager in the Closing Agent Vendor Management: jennifer.swoope@servicelinkfnf.com.
She was very helpful to me in getting all my logins, passwords, etc sorted out, and initiated a request to get all my back bills paid. After she got involved, I got paid for all that they owed me very quickly. haven't had problems since.
Sharon Hopkins
Missouri
quote:
Originally posted by Abby13
I have done almost 50 closings for Service Link, and up until November 2012, they had been wonderful. They paid well and within a reasonable time. Now suddenly I'm dealing with 11 unpaid invoices, faxes and phone calls which are not responded to, and managers that don't answer their phones no matter what time or day I call. I don't know what is going on with them!!! Has anyone else experienced this major change??
Sharon Hopkins |
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n/a
13 Posts |
Posted - 02/15/2013 : 09:41:21 AM
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| That's a great policy, but these were all within a short period of time. Would you still hold to your policy even under those conditions? |
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marciaday
Utah
7 Posts |
Posted - 03/26/2008 : 9:03:45 PM
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| Are these guys reputable? Just wondering? |
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Topic |
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Dear Signing Agents,
Service Link
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