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tamra
California
3 Posts |
 Posted - 02/08/2013 : 9:55:17 PM
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Whenever I accept an order I always write down the zipcode of where the signing will take place. This lets me know if I have to schedule my next notary more than 2 hours from the previous notary. I am always in constant contact with the escrow department and I make a point of letting the know when I must have docs in order to be at the signing on time (and the borrower if necessary.) There have,however, been a couple of times where my current notary took so long that I was late for my next notary appointment. I have been a notary for 13 years and unfortunately there will be times that we are delayed for circumstances beyond our control. Too many times our delays are because of the lenders inability to do their job correctly. ( Names misspelled, wife holds title in her maiden name but her ID only has her married name - then you are trying to contact someone at lender team with instructions on how to proceed and if it is after hours you may or maynot get ahold of someone). Too many times no one answers the after hours phone. Unfortunately, these things will happen on occassion.
Tamra D Mode |
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edelske
New York
815 Posts |
Posted - 02/07/2013 : 4:20:39 PM
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INSIST on a new confirmation with updated appointment time if the docs are late. Otherwise, it looks like YOU were late. CYA
Kenneth A Edelstein
Mobile Notary, Apostille / Legalization Processing & Fingerprinting
http://www.kenneth-a-edelstein.com |
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notaryslife
California
348 Posts |
Posted - 02/07/2013 : 11:36:03 AM
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BancServ once gave me a 2 hour window with documents poorly put together with margin issues. I was late due to traffic and a tight schedule but called the borrower 30 minutes prior to let them know I'd be running 15 minutes late. This was a transaction which borrowers were to receive $1,000,000 cash. When I got there they were already pissed and there were an extraordinary amount of documents for an old man to sign.
BancServ called pissed off at me saying I wouldn't be paid because there were a couple docs cut off in the margins and the borrowers complained I was late. They told me I should have let them know but I told them there wasn't enough time with my schedule to check every single document. They told me I shouldn't have processed docs with cut off text. They were right but I didn't feel this warranted no pay whatsoever. The print settings were correct with shrink to fit but the docs weren't well constructed for the PDF.
BancServ didn't use me for a long time but recently began calling this year.
Sincerely yours,
Notary's Life |
Edited by - notaryslife on 02/07/2013 11:41:56 AM |
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gno996
Michigan
14 Posts |
Posted - 01/10/2013 : 07:04:54 AM
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| I am fortunate with Fedex as the main shipping center is at the airport so I can next day till 9:30pm.. the companies who regularly use UPS know that schedule also as they close at 6pm. my first thing in the am is to drop off my signed files so there is no late docs....if I have a signing I know where my drop off centers are and take care of it ASAP..I never use a drop box as I get no receipt from a live person... |
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amcbride
Maine
31 Posts |
Posted - 01/10/2013 : 03:02:57 AM
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a
Anne McBride |
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mgb1966
Wisconsin
47 Posts |
Posted - 01/07/2013 : 08:49:53 AM
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| If the documents are not ready within two hours of closing, I will not take the order. If you decide to hang in their, make sure you contact the signer that you will be late and get written acknowledgment from hiring party that they approve the time of appointment changing because of documents. Otherwise, you are going to have to bite the bullet if you are late. You have to manage your activities within the time frame and if you can't it is a cost of doing business if you get a short fee. |
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jbelmont
California
3106 Posts |
Posted - 10/11/2012 : 04:23:40 AM
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I'm beginning to think that maybe it is the signing companies who should be penalized for lateness -- late e-documents!
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soni.weiss
Virginia
9 Posts |
Posted - 10/10/2012 : 5:37:54 PM
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Being new at this business all I seem to get is the late calls. They call you at 3 p.m. and want a signing at 6:30 and they don't have the documents ready to send but say, oh it will be there shortly...and it comes 1 hr before you are to be there and it takes at least that time in rush hr traffic, forget time to print and prepare....I don't need money that badly...I tried doing that and each time it was a mess...missing documents, wrong dates etc...I am asking do you have the doc ready to send and if they say no and it's less than 3 hrs find someone else..if you don't give me time to do my job proerly then don't penalize me for mistakes.
Soni Mae |
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TexasRose
Texas
12 Posts |
Posted - 10/10/2012 : 11:12:48 AM
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I agree with some of the responses, if a notary is consistently late, then don't use that notary. I don't think placing a fine on someone is going to make them get there on time in the future.
I also agree with the other responses, in that, if documents are sent to us with 30 minutes before the appointment time, then that's not MY fault. I should be able to penalize the SIGNING AGENCY or whoever is sending out the documents!!
Because this seems to be an issue with some of the companies I work with, if I don't have documents at least 2 hours prior to signing, I now call the borrowers and let them know we have to push the time up by just a bit, because documents from their Lender are still not here I apologize about the situation and let them know I will be there as soon as they arrive. Most of the time they appreciate that I call to give them status.
And as for sending docs back late, I try to get them out same day as signing IF it is an early appointment. If you have me sign at 6pm there's no way UPS or FEDX is going to take my package the minute I drop it off and FLY it to its destination. Its ALWAYS the next morning when they pick it up. Otherwise it stays sitting in the pile with the rest of the packages until it gets picked up I also prefer to drop off my packages at a counter and get a reciept so that there is NO mistake that it was actually dropped off, I have my proof that I did my job. So if the company can't find it they will just have to search for it on their end.
Go Fer You Mobile Notary - TX |
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JJerome
Idaho
1 Posts |
Posted - 10/10/2012 : 10:40:57 AM
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Notaries should not be punished for tardiness. To many times signing companies wait til the last minute to get you the documents. They do not take into consideration that there are construction delays and detours that can cause tardieness, even when you leave early just in case. There have been many times when signing companies have send me to the middle of no where in the middle of the night. I have personally been given signings so far out at night that there was no cell service, no street lights, no street signs, and very few addresses on mailboxes. I have also had map quest directions be so far off I could not locate the borrower without traveling 25 miles back to the previous town just to be able to use my cell phone to talk to them. Yes of course, there were also no pay phones in these small towns. Map quest also does not factor in road construction or street closures. These also cause tardiness. I am a firm believer that signing companies need to trust us to do the jobs they hire us for and to understand there are many factors out on the road that can cause delays especially those companies that rule us to death and call us twenty times before during and after the signings. It is quite frustrating to have to be answering the phone just to answer their repeated questions and it is dangerous. Have some respect for us and treat us better. Stop low balling us and taking 45-90 days to pay us. It costs us money to just walk out the door to do your signings.
Justine M JErome |
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arlenemills
Florida
15 Posts |
Posted - 10/10/2012 : 06:31:30 AM
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I pesonally do not over book, so that I am never late, with the exception of not receiving docs until the appointment time. I don't believe a notary should be penalized but if she has a track record of being late, then they should not use her services, but not fine the notary. I myself refinanced my home recenlty, and the notary called me right at the appointment time to say she would be late, she arrived over 1/2 hour late, I was so furious, I did not let her know I did the same job but was hoping I would get a call asking about her services, which never happened. I think there should be back up call by the agency to weed out the irresponsible notary. Just my opinion.
arlene mills |
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tundrades
Texas
31 Posts |
Posted - 10/10/2012 : 04:48:03 AM
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quote:
Originally posted by jbelmont
I am reading that there is a particular signing company that has a policy of penalizing notaries for being late or sending back documents late.
While I do not know this signing company I disagree with the policy.
I am known for always being on time for appointments. On arriving late..... there can be a variety of reasons for a Notary arriving late. For what ever the reasons are it happens. Even though I am on time 99.9% of time there are instances of when I am late.
If there is a pattern of lateness then the Signing Company should not use the Notary not fined.
Late return of documents sadly this policy can be abused by Signing Companies. I can give many scenarios of where docs are dropped by NSA's in a timely manner yet they would get penalized for late documents.
I am aware of where and when I am doing the assignment and where is the latest drop off point for the docs to ship that day. In theory I would have to finish in enough time to get to those drop off points. I did a signing this year where a company wanted me to drop off the docs for 4pm impossible based on time and distance.
I will say this if a company wants a guaranteed return of docs that day then certain factors of time of appointment and distance of appointment to the nearest drop of point. |
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jbelmont
California
3106 Posts |
Posted - 10/09/2012 : 01:33:14 AM
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I am reading that there is a particular signing company that has a policy of penalizing notaries for being late or sending back documents late. Based on what I know about notaries -- I bet this company has made itself ultra-popular with its new policy.
Do you guys know this company?
What do you think of the policy?
Do they pay well enough to merit deducting money for these types of offences?
Personally, I think it is ridiculous. If you are a little late, it should be forgiven. If you are more than 30 minutes late and haven't built up much of a track record, perhaps you should be fired? And late return of documents warrants being fired, not fined.
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Penalizing the notary for tardiness?
