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 Should I take the call? Carmen's BLOG		  New Topic  Reply to Topic
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LindaH

Florida
1754 Posts
Posted - 02/12/2011 :  08:02:37 AM  Show Profile  Reply with Quote
quote:
Originally posted by mgadler

Great points. I am glad I read this thread, as I had always ignored calls when on a notary job, as I thought it hugely unprofessional. Upon reading this thread and thinking that if several calls each day happened when I was notarizing documents, my business suffers and so do those that chose to call me for help.

Thanks for the great words.


Melissa
San Diego Mobile Notary


I agree...I used to think it unprofessional and not fair to the people we're sitting with, so I never took calls during a signing - in a way I still feel that way but now take calls, keeping them short and sweet and very "neutral" in nature on my end...it is, after all, my business.

I've had service people here at my house doing work for me and they ALWAYS take calls...calls are money...period..



Linda
www.notarydepot.com/notary/lindah
http://www.notary.net/websites/LindaHubbell
Edited by - LindaH on 02/12/2011 08:04:14 AM
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mgadler

California
10 Posts
Posted - 02/12/2011 :  07:55:16 AM  Show Profile  Visit mgadler's Homepage  Reply with Quote
Great points. I am glad I read this thread, as I had always ignored calls when on a notary job, as I thought it hugely unprofessional. Upon reading this thread and thinking that if several calls each day happened when I was notarizing documents, my business suffers and so do those that chose to call me for help.

Thanks for the great words.


Melissa
San Diego Mobile Notary
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DianaNotary

California
171 Posts
Posted - 12/30/2010 :  1:05:11 PM  Show Profile  Visit DianaNotary's Homepage  Reply with Quote
Even though it is considered unprofessional to talk on the phone while on the assignment, I agree with Lisa it could be worthwhile to answer it.
I always apologize for taking another call, and as long as I keep it short and get back to my assignment right away i beleive it's O.K. The industry we are in, requires flexibility and we are on call most of the time.... borrowers understand that.

Hey, Happy New Year and Happy New and Many Signings this upcoming 2011 year!!!


http://www.DianaNotary.com
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Lisa T.

California
391 Posts
Posted - 12/29/2010 :  6:05:08 PM  Show Profile  Visit Lisa T.'s Homepage  Reply with Quote
Previously, I didn't accept calls during signings but have since changed my opinion of that. I can negotiate a deal without the signers knowing as my answers are one word answers to the scheduler: Yes, no, when, okay, send.....etc. The call takes less than 20 seconds and I'm finished. If the phone rings, I say to the borrowers "This may be the title company calling".....then I answer.

Lately, I haven't had any calls during signings so it hasn't been an issue.
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jbelmont

California
3106 Posts
Posted - 12/29/2010 :  4:47:09 PM  Show Profile  Visit jbelmont's Homepage  Reply with Quote
Read Carmen's accounting of the benefits and pitfalls of taking a call while at a signing.

http://blog.123notary.com/?tag=carmen3
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